Tab Emails and Holds
Tab Mode keeps your family informed by email. Every message is addressed to the adults on your account and greets you as the “Smith Family” (your account name), and each one uses the club’s name for the cart — shown below as Snack Cart.
Daily Summary
Section titled “Daily Summary”On days when something was added to your tab, you receive Snack Cart tab — $X added today in the evening. It lists each item with the time it was added, the day’s total, your current tab balance, and the date the tab will be charged to your card on file. Days with no purchases send nothing.
Tab Paid
Section titled “Tab Paid”After the scheduled charge succeeds — or after you use Pay tab now — you receive Snack Cart tab paid — $X with a View receipt link.
Item Removed
Section titled “Item Removed”If an administrator removes an item from your tab (for example, a mis-rung sale), you receive Item removed from your Snack Cart tab with the reason they entered.
When a Charge Fails
Section titled “When a Charge Fails”If the club’s automatic charge to your card is declined, your tab is frozen: no new items can be added until a charge goes through. You’ll receive Action needed: Snack Cart tab charge failed.
To clear a frozen tab:
- Go to Payment Methods and update or replace your card
- Return to your Tab page and click Pay tab now, or wait for the club’s automatic retry
The club is also notified of the failure so the front desk can help. Once a charge succeeds, the tab reopens automatically.
No Card on File
Section titled “No Card on File”If your tab comes due and there is no usable card on your account — for example, your only saved method is a bank account — you receive Action needed: add a card for your Snack Cart tab. Tabs can only be settled by card. Add a card under Payment Methods, then pay the tab.