Limited Logins
A limited login belongs to a family but cannot act for it. It exists so a member’s teen can sign in as themselves, for example to work as a lifeguard, without being able to pay, register or change the family.
What a limited login can and cannot do
Section titled “What a limited login can and cannot do”| Can | Cannot |
|---|---|
| Sign in to the portal and the app | Add, change or remove a payment method |
| Check in, including self check-in in the app | Pay dues, the tab, or check out of any cart |
| Edit their own photo in the app | Register for, cancel or waitlist a lesson |
| Sign up to volunteer, and cancel, for themselves | Book or cancel a reservation |
| Log their own volunteer hours | Sign up for a team, or opt out of a meet |
| Read the family roster, lessons, programs and the store | Add, edit or remove anyone on the family |
| Read the dues page | Sign a waiver |
| Use staff tools their roles allow | Buy guest passes or popsicle punches, or send a gift |
| See payment history, the tab, or the dues statement |
When they try something they cannot do, they see Ask a parent or guardian on your family account to do this.
When a login is limited automatically
Section titled “When a login is limited automatically”A login starts out limited when it is created for, or linked to, a roster member who is under 18. This applies however the login is made: from Add staff, from Enable login or from Link to roster.
A login created from Add staff is also limited when the person’s member type is not an adult type, or they have no date of birth on file.
No existing login was limited when this feature arrived.
Limiting or un-limiting a login
Section titled “Limiting or un-limiting a login”- Open the family and find the person on the People card. A limited login shows a Limited login badge.
- Click Limit login or Remove limit.
The same button is on the person’s staff page, under Login and family.
Only admins can change this. A member cannot change it for themselves or for anyone in their family. The change is recorded on the family’s History tab as limited login.
Detaching a staff member from a family
Section titled “Detaching a staff member from a family”When a family leaves the club, a staff member in it can keep working. Detaching moves their login out of the family.
- Open the person from Admin > Staff.
- Under Login and family, find If the family leaves the club and click Detach from family.
- Confirm with Detach.
After detaching:
- They keep their jobs, permissions, staff number and history.
- Their login is no longer limited, and no longer opens the member portal. Signing in shows This is a staff account.
- The family keeps its roster entry for them, and all of its records.
- The family can give that roster entry a new login later.
Only a Super Admin can detach, and only someone who holds a staff role. For anyone else, move or remove them from the family page. Detaching is recorded in the Audit Log.