Concessions Refunds

Concessions orders have their own refund flow. It refunds through Stripe against the original charge, records which items were refunded, and puts tracked stock back on the shelf. Only admins can issue refunds.

Issuing a Refund

1. Go to Members > Transactions, find the order (concessions sales sit alongside every other payment; filter by the family or the concessions payment type), and open it
2. Click Refund
3. In Refund concessions order, tick the Items to refund. Everything not yet refunded is selected by default; untick lines to keep them. Lines refunded earlier are struck through and marked (refunded)
4. Check the preview — Subtotal, Tax, and Refund total. If part of the order was refunded earlier from the Stripe dashboard, an Already refunded line shows the amount being deducted so the order can’t be over-refunded
5. Enter a Reason (required)
6. Click Refund $X

The transaction page then lists the refund under Refunds with its items, amount, and reason.

What a Refund Does

• Refunds the amount to the customer’s original card through Stripe
• Marks the refunded items so they can’t be refunded twice
• Restocks any tracked products in the refunded lines, recorded as a stock movement on the product
• Flips the order to partially or fully refunded, which the concessions report reflects
• Emails the payer a Refund processed — $X receipt (guests get one at the email entered at the sale)

Note

Tab sales are refunded differently. While the tab is still open, remove the item from the family’s tab under Concessions Tabs — see Managing Tabs. Once the tab has been charged, refund the tab payment from its transaction page.

Caution

Orders paid on the reader but never completed, and orders with no Stripe payment behind them, can’t be refunded here — the dialog reports No Stripe payment intent — cannot refund.