Reserving a Session
Each session is booked separately. You pick who’s coming from your household, and the fee (if any) is charged only when the session starts.
Reserving
Section titled “Reserving”- Open the program and click Reserve on a session
- Under Who’s coming?, tick the people to book — anyone in your household with a login or on the roster. People already booked are left out; if everyone’s booked you’ll see “Everyone in your household is already booked.”
- For a paid program, check the fee summary: Due today $0.00, Charged at session start with the swimmer count and estimated tax, and If promoted for anyone waitlisted. Tick the agreement box confirming that each confirmed swimmer will be charged to your saved card when the session starts.
- Click Reserve (or Join the waitlist when everyone selected is waitlisted)
You’ll get a confirmation email — “Reserved: [Program], [date]” or “Waitlisted: …” — and a push notification in the Klahaya app.
Capacity and Waitlists
Section titled “Capacity and Waitlists”If there are fewer spots left than people selected and the program has a waitlist, each person gets a Confirmed / Waitlisted choice with the hint “Only N spots left — choose who takes them; the rest join the waitlist.”
When a spot opens — someone cancels or the club raises capacity — the next person on the waitlist is promoted automatically and you’re emailed “A spot opened up”. Automatic promotion stops a set number of minutes before the session starts (the club chooses; 60 by default); after that, any open spot can be booked directly and the waitlist closes to new entries. Anyone still waitlisted when the session starts is released and shown as Not promoted.
Limits You May Hit
Section titled “Limits You May Hit”- Booking opens [date time]. — the session hasn’t been released yet
- “That person already has the maximum of N upcoming reservations in this program.”
- “This session is full.” / “Not enough spots for everyone, and the waitlist is closed.”
- A default card is required for paid sessions. — see Session Charges
Cancelling
Section titled “Cancelling”Open the session (or My reservations) and click Cancel next to the person. Cancel before the session starts and there’s no charge; the freed spot goes to the waitlist. Once the session has started it can no longer be cancelled.
Notifications
Section titled “Notifications”Besides confirmations and promotions, the club notifies you if it cancels your reservation or the whole session, if a session’s time changes (“Your session has moved” with the old and new times), when an access request is decided, and if a session payment fails.