Session Charges

Paid programs charge nothing when you book. When a session starts, your household is charged once for all of its confirmed swimmers.

How Fees Work

The fee is per swimmer, per session, plus any sales tax the club applies
It is charged to your household’s default card when the session starts, whether or not the swimmer attends
Cancel before the start and nothing is charged
Waitlisted swimmers are charged only if they are promoted and still confirmed at the start
The fee shown when you booked is the fee you pay, even if the club changes the program price later

You Need a Default Card

Session charges are billed to your household’s default payment method, which must be a card. If you don’t have one, the booking form shows A default card is required for paid sessions. with Add a card and Payment methods buttons. Adding a card makes it the default only if you had none; otherwise set it as the default under Payment Methods.

The Session Charges Page

Open Reservations > Session charges (/home/reservations/charges). Each charge shows the program, session, swimmer names, amount and tax, and a status:

Scheduled — will be collected when the session starts
Processing — a payment is in flight
Paid
Payment failed — see below
Waived — the club waived it
No charge — the session was cancelled or nothing was owed
Refunded

Retrying a Failed Payment

If your card is declined or there was no card on file, you’ll get an email (“Payment failed: [Program], [date]”) and a push notification, and Home shows a Reservation payment failed card. Your reservation still counts.

Fix the card under Payment methods (add a new card or change the default)
On Session charges, click Retry payment ($X.XX) on the failed charge
You’ll see “Paid $X.XX — thank you.” or the reason it failed again

The club also retries automatically once a day for a few days, and can retry or waive the charge from its side.