Managing Rentals

The Pool Rentals page lists every rental as a filterable list with its payment status and total.

The Rentals List

1. Go to Admin panel > Pool Rentals
2. Switch between the Upcoming, Past, Cancelled and All tabs
3. Use the search box (Search family, account ID, guest, or notes) to narrow the list

Each row shows the family (or guest, with a Guest badge), the account number, the rental window, notes, and a status badge:

• Paid — the charge succeeded
• Invoiced — awaiting payment — an invoice was issued and the slot is held; an Open invoice button links to the hosted Stripe invoice
• Comped — booked with no payment attached
• Cancelled — with the cancellation time and reason

Totals show the full amount, with the price and tax broken out when tax applies. Click Edit to change the window or notes in place, or View to open the detail page.

The Rental Detail Page

The detail page shows When, Subtotal, Sales tax, Total (or Price when no tax applies), Notes, Booked and, if cancelled, Cancelled with the reason. A rental awaiting an invoice payment shows an Awaiting payment banner and an Invoice card with the invoice status, Due by date and an Open hosted invoice link. A paid rental shows a Payment card with the payment ID.

Actions on an active rental:

• Edit — change Start, End and Notes. Price can’t be edited — cancel and rebook (with a refund) to change the amount.
• Resend invoice email — re-sends the pay link for a pending invoice
• Cancel rental — enter a Reason and confirm. Cancelling a pending invoice voids the outstanding invoice in Stripe so the family can’t pay it.

Caution

Cancelling a paid rental does not refund the family. Issue the refund separately: for member families, from the family’s payment history under Families; for guests, from Transactions.

Note

In a family’s payment history, invoice payments are labelled Invoice unpaid, Invoice paid or Invoice voided so you can tell at a glance whether the family actually paid.