Volunteer Hours Report

The Volunteer hours report shows, family by family, hours logged against hours required for the current season, with the amount owed by anyone who falls short — the basis for end-of-season buyout billing.

Opening the report

1. Go to Admin > Reports (under Operations)
2. Click Volunteer hours

The subtitle names the season shown (the current season, or the first configured one). The table lists every family with:

• Family (links to the family record) and Account ID
• Type — the family’s account type
• Activities — one-letter badges for each activity the family is enrolled in
• Hours — logged / required
• Remaining
• Owed — the buyout amount for the remaining hours
• Status — Complete or Incomplete

The count of matching families appears next to the export button.

Filtering

• Account Type — shown when the season has more than one type
• Activity Type — All Activities or a single activity, e.g. Swim Only
• Status — All Statuses, Complete, or Incomplete

Exporting

Click Export CSV to download the filtered rows. The file contains Family, Account ID, Family Emails, Account Type, Activity Types, Hours Logged, Hours Required, Remaining Hours, Amount Owed, and Status.

Tip

The same figures drive the volunteer-hours segment filter in the marketing sync, so you can email everyone who “Still owes hours” without exporting anything — see Marketing Sync.

Note

Families enrolled in a team through a paid registration are added to that activity automatically, so their required hours include the activity’s extra hours as soon as payment clears.